Buy Prescription Glasses Online at Affordable Prices

KendraDicer Time: 2021-08-17 13:59

Q: I am not sure how to put my prescription in

A: Dear Kendra Dicer, What type of lens do you want ? Would you please take a photo of your original prescription and send it to us ?

CarolDarling Time: 2021-08-17 11:26

Q: Hello. I sent an email a few days ago asking if No. (18908) Color (floral) was available in a Progressive lens fitting frame? I wanted to add additional information in that the Product Name is Hester. Thank you.

A: Dear Carol Darling, It is unavailable in Progressive lens. Please choose other frames. Thank you.

ReneeWatson Time: 2021-08-17 07:49

Q: My shipping status hasn’t updated/changed since the 11th. Please advise. Tracking # 9400116902368877965201 and tracking # 9400116902368877965942 Thank you.

A: Dear Renee Watson, We would like to tell you that we have shipped your order out. Tracking is not updated because your package is still in transit. And the tracking will be updated by local USPS office when your package arrives at next facility.Sometimes the tracking information will not be updated until the pacakge arrives at the destination. We will try our best to make sure that you will receive your package. Thank you.

MelanieMeece Time: 2021-08-17 06:54

Q: question about PD - mine is 31, but not seeing that option, please advise and thank you!

A: Dear Melanie Meece, Please choose 62 as your PD. 31+31=62

HenriettaDodds Time: 2021-08-16 05:38

Q: I LOVE my glasses but I can see a thing! I noticed that my prescription is not right. the "add 200" was left out. my order # is 82107201611369. Can I have it corrected please? How do we proceed to correct it? I thank you.

A: Dear Henrietta Dodds, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of your original prescription and send it to us ?

Amy Time: 2021-08-15 17:11

Q: I have bought 7 pairs of glasses from you over the last 8 months. One of which I needed replaced because it had broken in an odd place after weeks of waiting they were replaced. Now I am having the same issue. My order number is 22011160915238. The Wadan black frames with flowers now broke in an odd place. I can send pictures. These glasses were my most expensive pair. Id like to see if I could either get them replaced or a refund? Amy Archuleta 720-212-8085 aarchul470@gmail.com

A: Dear Amy, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?

JailaSmith Time: 2021-08-14 18:31

Q: Can I have the tracking number and order number and an estimation on how long it will take for me to receive them?

A: Dear Jaila Smith, We will email you a tracking number when we ship your order. Please don\'t worry. Your order numebr is 82108121809278

ElizabethKnox Time: 2021-08-14 17:25

Q: I was missing the most expensive piece in my order. I submitted a ticket and have received no communication!

A: Dear Elizabeth Knox, We are so sorry for this. We can remake the glasses for you. Would you please tell us if you can accept this ? If you can accept this, would you please choose a new frame on our website ? Because the sunglasses frame is discontinued.

ElizabethReiss Time: 2021-08-13 14:23

Q: I'd like to get the floral glasses with no prescription just as sunglasses.

A: Dear Elizabeth Reiss, You can choose 0.00 as your prescription.

Cassandra Nair Time: 2021-08-13 11:47

Q: I received a text message on my phone 541-619-6383 on 7/17/21 at 7 pm to confirm my order . I have not received my glasses or any further messages from your company since. I am sorry I am unable to log in to your site . I have tried several email addresses and passwords none work and the number on your text always rings busy please call me at 15416197383 to discuss my order and reset my password . Thanks

A: Dear Cassandra Nair, Would you please tell us your order number ? Do you have another email address ? We can\'t search your account in our system.

Julia Foster Time: 2021-08-12 01:29

Q: I purchased glasses a few weeks ago and they are already broken, they broke where the ear piece meets the rim :(

A: Dear Julia Foster, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?

Ronsmith Time: 2021-08-11 06:31

Q: I need clip on sunglasses with my order. Can I get the magnet kind

A: Dear Ronsmith, We don\'t sell clip separately. We have clip-on sunglasses, here is the link: https://www.wherelight.com/PrescriptionGlasses.php?&glass_type=1&scene=3&l=Clip-On

KirstenJedamczik Time: 2021-08-10 19:49

Q: I would like to order intermediate glasses but the "single vision" does not let me enter the "add" portion of the prescription.

A: Dear Kirsten Jedamczik, Would you please take a photo of your original prescription and send it to us ? We will help you.

AndresiaHuntley Time: 2021-08-10 11:25

Q: Do you email about order status?

A: Dear Andresia Huntley, The tracking number is 9400116902368877903050. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877903050

MarthaCardenas Time: 2021-08-10 07:58

Q: I placed my order and I did sent a copy of my prescription just checking to see if you got it and if I’m not happy with them are they refundable

A: Dear Martha Cardenas, We received your prescription. If you Don\'t like glasses because of fitting, color, size, or others.Wherelight will offer you 50% discount coupon(excluding shipping cost) of the previous order to buy new glasses.

Kaitlyn Abramenko Time: 2021-08-09 12:08

Q: Hi, when I was trying to buy a pair of glasses, there wasn't a place to put in the prism measurement on my prescription? Will you be able to put in a horizontal prism if I put that in the additional notes section?

A: Dear Kaitlyn Abramenko, We will help you. Would you please take a photo of your original prescription and send it to us ?

Grace Thomas Clarke Time: 2021-08-07 16:53

Q: Hello, I do not have a prescription, but my opthomoligist said O need to buy 225 reading glasses. I don't know what my PD is. Need help to figure out. Thanks.

A: Dear Grace Thomas Clarke, You can choose +2.25 as your sph values. The PD is very important to your vision. We need to make the lenses according to your PD. If you don\'t know your PD, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler.Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Pupillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.

Janet Spain Time: 2021-08-07 06:24

Q: LOVE your glasses. Best frame designs I have ever seen! I have not seen anything else like yours. BUT…..PLEASE make readers!!!!!!

A: Dear Janet Spain, We have reading glasses. You can choose single vision reading lens.

Regina Minor Time: 2021-08-06 07:16

Q: I love these glasses so much Thank you so much for high quality glasses at reasonable prices. At this price you can afford to lose them sit on them etc...

A: Dear Regina Minor. Thank you.

TriolyaCarruth Time: 2021-08-05 21:02

Q: I received my glasses. I have just decided to wear them. I heard a pop and looked and saw my glasses had broke in the bottom of the frame. This should not have happened. I love my glasses. What can be done to replace or repair them?

A: Dear Triolya Carruth, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?

Monique nimphius Time: 2021-08-05 09:48

Q: I can't find the clip on sunglasses

A: Dear Monique nimphius, Here is the link of clip-on glasses: https://www.wherelight.com/PrescriptionGlasses.php?scene=3&d=clip-on

SaraCover Time: 2021-08-03 13:56

Q: Why can’t I checkout?

A: Dear Sara Cover, We would like to tell you that you can only choose one 90% off glasses ($2.50/$2.95/$3.99 can only get a pair of eyeglasses at each order.)

KeishaRosado Santiago Time: 2021-08-03 08:34

Q: Buenos días tengo dudas con el PD ya que tengo dos y no encuentro los espejuelos adecuados

A: Dear KeishaRosado Santiago, Would you please tell us your PD ? What type of glasses do you want ? Single vision glasses or Multifocal progressive glasses ?

Melinda Holliman Time: 2021-08-03 03:36

Q: Having a problem with discount buy 1 get one free

A: Dear Melinda Holliman, Please don\'t choose discounted glasses. All coupon codes could not be applied to discounted glasses.

WendyLynn Time: 2021-08-02 13:32

Q: Hi, I'm not sure how to enter the information for just reading glasses. I just need a +1 but I can never find them in stores. There are a lot of boxes to fill in and I don't understand how to do it for just basic readers. I don't have a prescription for this, just the Dr. told me to get readers in +1. Thank you.

A: Dear Wendy Lynn, please choose single vision reading lens and choose +1.00 as your sph value. Please keep other box as 0.00.

FrancesAdjei Time: 2021-08-01 13:28

Q: I want to virtually try on a pair of glasses in a particular color that I clicked on, but it keeps going bacck to the previous color I chose. Can I not choose different color frames to try on?

A: Dear Frances Adjei, We are so sorry for this. You can only get one color to try on.

Lana N Abrego Time: 2021-08-01 10:17

Q: I would like to purchase your heart shaped glasses but it is not giving me and option for prescription

A: Dear Lana N Abrego, It is for frame only. so you can\'t choose prescription. Thanks for your understanding.

RebeccaCunningham Time: 2021-08-01 07:29

Q: I cannot determine how to distinguish which glasses will accept prism rXs

A: Dear Rebecca Cunningham, We offer single vision glasses with prism.

KellyKenniston Time: 2021-07-31 16:31

Q: Can I speak to someone in customer service to assist me with entering my prescription information?

A: Dear Kelly Kenniston, We will help you. Would you please tell us your problem in detail ?

KarenWelshons Time: 2021-07-31 15:29

Q: Why can't I get the over $65 discount? The free shipping was applied. It didn't mention a discount code needed.

A: Dear Karen Welshons, We will help you. What discount do you want to use ?

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