Buy Prescription Glasses Online at Affordable Prices

GemmaCoia Time: 2021-07-31 08:48

Q: How do I change "large" to "medium" when ordering frames?

A: Dear Gemma Coia, We are sorry to tell you that the size of the frames can\'t be changed. One frame is only available in one size. Thank you.

Kim Long Time: 2021-07-31 00:23

Q: Will delivery to the UK be available for the lower delivery price any time soon? I would like to purchase several new glasses but the higher price means its not viable

A: Dear Kim Long, The lower delivery price delivery to the UK in unavailble in a long time. We are so sorry.

Bonita Trezevant Time: 2021-07-30 11:21

Q: Do yo keep prescriptions if I have order before

A: Dear Bonita Trezevant, Yes, we do.

Prestina Serrano Time: 2021-07-30 04:09

Q: Do you accept davis vision insurance

A: Dear Prestina Serrano, Sorry, we don\'t.

TerriNielson Time: 2021-07-29 17:27

Q: I received my new glasses and I have ordered ones from in the same measurement but they are too tight on my face. How do I do an exchange?

A: Dear Terri Nielson, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo by wearing the glasses and send it to us ?

AmberMcCann Time: 2021-07-29 11:01

Q: Am I able to order reading glasses lenses in your frames (+1.5)?

A: Dear Amber McCann, Yes, please choose +1.50 as your sph value.

Danielle Bullard Time: 2021-07-29 05:08

Q: My glasses shipped out 6 days ago, yet the status on the tracking number has not updated nor have I received my glasses. Tracking number is 1Z3X6F460439388103.

A: Dear Danielle Bullard, Please don\'t worry, your order is in transit. And the tracking shows that The package will be forwarded to a UPS facility in the destination city. We will try our best to make sure that you will receive your package. Would you please wait a few more days ? Thanks for your patience and understanding.

Katrina Time: 2021-07-28 14:12

Q: Hi. I have trying to put in for my glasses to be remand, but am getting no confirmation number to show that it worked. I am just looking to get them remade as they are crooked and sticking out from my face on the right side and it is affecting my prescription. The order number is: 82107181847472 I am just looking for the black pair to be remade. Thank you.

A: Dear Katrina, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the crooked glasses and send it to us ?

AnitaDitges Time: 2021-07-27 13:04

Q: Is it possible for me to send in MY OWN FRAMES and have you fill the prescription?… If so what would the fees be and time line

A: Dear Anita Ditges, Sorry, we don\'t offer this service.

Louise AWeyer Time: 2021-07-27 09:57

Q: I need to know status of my order.

A: Dear Louise AWeyer, The tracking number is 9400116902368877994409. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877994409

kimberlyspitz Time: 2021-07-26 22:35

Q: Hi. I am trying to return two frames I purchased. One is incorrect to what I ordered and the other one does not fit correctly and is slightly different looking than I thought. How do I return please

A: Dear kimberly spitz, Would you please take a photo of the incorrect glasses and send it to us ? We will help you.

Christina Sorbello Time: 2021-07-26 19:52

Q: Hi, I ordered two pairs of glasses and paid for expedited shipping. Haven’t received them yet but what concerns me more is that the frames I ordered don’t match the frames that are being sent to me. Who can I contact to make sure I’m receiving what I ordered?

A: Dear Christina Sorbello, We are so sorry for the delay. Because making photochromic pink tint takes more time than normal. Your order is still in process. We will ship your order as soon as we can and we will email you a tracking number. Would you please wait a few more days ? Thanks for your understanding and patience.

ElenaWitkiewicz Time: 2021-07-26 16:15

Q: Do I have to order more than one pair of frames? I have one pair right now in my cart but I’m unable to checkout it’s asking that I add another pair.

A: Dear Elena Witkiewicz, We would like to tell you that $2.50/$2.95/$3.99 can only get a pair of eyeglasses at each order. If you choose 2 pairs, you will be unable to checkout.

Martine Tsosie Time: 2021-07-26 11:01

Q: I order a pair of polarized glasses and the clarity on them is really bad that it gives me a headache. I don't know if the lens are incorrect but it's too blurry that I can't use them. Also the second pair of sunglasses and tint it too light. I order a really red tint and it's blush pink. I don't know if I can get this fixed but I would like to return them for a refund.

A: Dear Martine Tsosie, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the sunglasses and send it to us ? And would you please tell us which pair of polarized glasses is blurry ?

HayliBaker Time: 2021-07-24 08:11

Q: Hello I cannot get the BOGONEW OR BOGO7 Coupon code to work. It always says add another pair no matter how many pairs I have in there.

A: Dear Hayli Baker, Please don\'t choose discounted glasses. All coupon codes could not be applied to discounted glasses. And you can only choose one 90% off glasses ($2.50/$2.95/$3.99 can only get a pair of eyeglasses at each order.)

Tiffanybishop Time: 2021-07-23 12:28

Q: order number: 22107231220421 Paypal changed my shipping address to my billing address the order should be shipped to. 731 gateway park dr apt 215 Raleigh NC 27601

A: Dear Tiffany bishop, Ok. We will ship to 731 gateway park dr apt 215 Raleigh NC 27601 .

LauraGaleno Time: 2021-07-23 04:42

Q: My tracking history/status has not changed since 7/16? It has been sitting for a week? Please advise

A: Dear Laura Galeno, The tracking has been updated. 2021-07-25 17:11 NEWARK NJ DISTRIBUTION CENTER, Departed USPS Regional Destination Facility -> Your item departed our NEWARK NJ DISTRIBUTION CENTER destination facility on July 25, 2021 at 5:11 pm. The item is currently in transit to the destination.

jennaleemartin Time: 2021-07-22 17:28

Q: I just got my order of glasses and one of the pairs is damaged. The paint on the frame is scratched off in a very prominent place and bubbled up on another. I've never had an issue before so I'm hoping this can be resolved quickly. Thank you.

A: Dear Jennalee Martin, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?

CammyleBanks Time: 2021-07-22 14:58

Q: Hi. I have a 50 percent off promo code but when I put the code in, a message comes up if I add one more pair of glasses I can use it. I did that, added another pair and I got the same message.

A: Dear Cammyle Banks, Please don\'t choose discounted glasses. All coupon codes could not be applied to discounted glasses and accessories.We would like to tell you that you can only choose one 90% off glasses ($2.50/$2.95/$3.99 can only get a pair of eyeglasses at each order.)

NikkiHarris Time: 2021-07-22 06:14

Q: I have tried multiple times to return my order and I cannot get anyone to respond back.

A: Dear Nikki Harris, We are so sorry for this. Please choose a new frame on our website. We can make the glasses for you.

HollyRistau Time: 2021-07-21 14:50

Q: How do I find my PD?

A: Dear Holly Ristau, The PD is very important to your vision. We need to make the lenses according to your PD. If you don\'t know your PD, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler.Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Pupillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.

M Time: 2021-07-20 15:09

Q: I tried to cancel one order. Made a double order by mistake. Was it cancelled? Will I be refunded? Thabks

A: Dear Monica Pearl, Ok. We will cancel one order for you.

KathyCampbell Time: 2021-07-20 11:37

Q: Why don't you offer progressive lens with the frame Xenia? Voogueme offers it with their version of this frame "Sylvia" ..... I'd rather get them through you bc you do a a more consistent job with progressives and I wanted a tint.

A: Dear Kathy Campbell, Sorry, we don\'t offer progressive lens with the frame Xenia.

LatonyaIrving Time: 2021-07-19 21:58

Q: I submitted a ticket in the help center regarding order 22103231027127....and received a note that the glasses (black cat eye frames) would be remade. That was "solved" on 5/25/2021 but I have yet to receive my glasses or receive an update.

A: Dear Latonya Irving, You need to reply to us before you click \"solved\". We will make the glasses for you now.

Beth Hall Time: 2021-07-19 19:12

Q: Hello. I ordered a pair of the Allegra glasses in black. (Order number 22107051659166) I LOVE the glasses, but the prescription is off. Everything is super distorted. What is your return policy? Thank you so much. ~Beth

A: Dear Beth Hall, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of your original prescription and send it to us ?

WillBailey Time: 2021-07-19 09:37

Q: Why is my package just sitting in Cary, NC for 5 days now? Any reason it’s not moving?

A: Dear Will Bailey, Tracking is not updated because your package is still in transit. And the tracking will be updated by local USPS office when your package arrives at next facility. The update of the USPS tracking information is unstable. Sometimes the tracking information will not be updated until the pacakge arrives at the destination. We will try our best to make sure that you will receive your package. Thank you.

ElizabethStathakopoulos Time: 2021-07-18 19:44

Q: Hi I just ordered and the buy one get one free code didnt go through, nor did I get my free postage, can someone please check my order, thanks.

A: Dear Elizabeth Stathakopoulos, Please don\'t choose discounted glasses. All coupon codes could not be applied to discounted glasses. We will cancel your order and refund you. Please place a new order on our website. Thank you.

TiffanyKress Time: 2021-07-18 18:58

Q: My glasses have a circular smudge or scratch on both lenses. They came like this and no matter how much I clean them they don’t go away and are right in the center (I have a photo of them). Can I exchange them for a pair without this on the lenses?

A: Dear Tiffany Kress, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?

NieshoKaylor Time: 2021-07-18 09:46

Q: Hello, I received my frames on 6/14/21 and they've already snapped at the bottom. These are my second pair to break in less than 3 months of use with everyday wear. Is there anything I can do about this?

A: Dear Niesho Kaylor, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?

Patricia Celiz Time: 2021-07-17 12:10

Q: Hi there, I just order my glasses, but the prescription said Left OS Axis 010 and I couldn’t find out that number and I cited as 1. Could you please help me to get the right one. Thanks in advance.

A: Dear Patricia Celiz, Please choose 10. 010 means 10.

Consulting Servive Center

30-day Return & Exchange Not Satisfied? No Worry!No Hassle!

Safe Shopping Guarantee Free Shipping Over $69 and 365-Day Frame Guarantee