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Free shipping on $69.00+
  • · Order grand total over US$69.
  • · Automatically apply without coupon code.
  • · Only for US/CA/UK area temporarily.
  • · Exceeding 5 pairs will be charged shipping fee.

Consulting Servive Center

SharonPendleton     Time: 2020-04-09 08:36
Q: I really want to try a certain lens but it won’t let me load my pd which is 61
A: Dear Sharon Pendleton, Would you please tell us which frame you want ? If the frame is big, it can\'t fit your small PD, you need to choose a smaller frame.
Erica Andres    Time: 2020-04-08 19:25
Q: Do you offer gift cards??
A: Dear Erica Andres, sorry, we don\'t.
Nakitta Brown    Time: 2020-04-08 08:14
Q: I want to order the Joyce glasses with a progressive lens, issue is I am unable to add the prescription to you site because I am not sure how yo convert to jeg I have pad. In addition I am not sure how to fill out correctly on form. This is a copy of the prescription. Can someone assist me and send a screen shoot of what I enter for my prescription to your form. Thank you, Nakitta Brown Kennedy-Perkins Opticians New Haven 80 WHITNEY AVE NEW HAVEN, CT 06510 Phone: 203-624-3145 Doc Name: Doc Phone: Doc Location: Rx Source: Glasses: OD Kevin O'Connor OD New Haven SPH -1.50 1.25 CYL SPH AXIS ADD +1.50 OS0.50 160 +1.50 Expire: 01/28/2021 - Patient Copy - Patient Rx Record Exam Date Issue Date 01/28/2019 Page 05/02/2019 For: NAKITTA BROWN 128 DERBY AVE NEW HAVEN, CT 06511 (203)850-3228 (C) PRISM 1 of 1
A: Dear Nakitta Brown, would you please send us a photo of your prescription ? We need to check your original prescription.
Margot Day    Time: 2020-04-07 17:51
Q: How is COVID-19 effecting shipping times?
A: Dear Margot Day, we still make and ship glasses normally, but the delivery time might be delayed due to COVID-19. If you are eager to receive the glasses, we suggest you choose UPS Express shipping.
Folake    Time: 2020-04-07 11:48
Q: Don't you have contact in Lagos, Nigeria.? It's difficult for me to order from here.
A: Dear Folake, sorry, we don\'t.
KellySmith    Time: 2020-04-06 15:22
Q: I was sent the wrong color. I ordered pink but was sent white. :( Here is a photo ~ http://angelsunafghans.com/glasses.jpg Order Id Pay time Tracking Number Delivery Time Shipping Method Buy time 2200328172628 2020-03-28 17:05:28 9400115902368877359430 2020-03-30 22:10:11 2020-03-28 17:26:28 Product Details Art.No Color Size Price Count Point Total 6122 pink Small USD20.95 1 0 USD20.95
A: Dear Kelly Smith, we are so sorry for the inconvenience. We can remake the glasses for you. Would you please tell us if you can accept this ?
Julia Navarro    Time: 2020-04-06 14:39
Q: My prescription says Add:0.75 but the smallest # is 1.00. Would this be a big difference?
A: Dear Julia Navarro, do you want single vision glasses or progressive glasses. Would you please send us a photo of your prescription ? We will check it for you.
Sam    Time: 2020-04-06 09:12
Q: Hello. I never received a confirmation email regarding my order, but money has been taken out of my account. I try to log in (with the only email I have), and it says it’s not registered. What’s going on?
A: Dear Sam, we would like to tell you that you have another email, it is samxpaulsen@hotmail.com. And your order is in processing, please don\'t worry.
SusanSiscoBerry    Time: 2020-04-06 00:06
Q: I couldn't sleep and when I logged on I saw "BOGO 2020 New Year Sale" but now that I'm trying to use it, I can't find it. Please advise, Susan
A: Dear Susan, we would like to tell you that the BOGO code is: bogonew, you can use it.
BrendaGutierrez    Time: 2020-04-04 22:33
Q: I am trying to add two Alfy glasses to my order. One with tinted lenses, one without. And it is not letting me. It keeps deleting one of them.
A: Dear Brenda Gutierrez, we are sorry for the inconvenience.We would like to tell you that you can choose a different frame and leave a note, we will change the frame for you when we receive your order and frame. Thank you for your understanding.
Heather Reynolds    Time: 2020-04-04 20:11
Q: Hey, I was wondering with single vision lenses do you have to pay for your lenses? Reason I ask is zenni optical doesn’t charge you for your lenses if they are single vision !
A: Dear Heather Reynolds, the total cost will depend on your prescription. Once you have that information entered in you will see the lens and pricing options.
DebbieParro    Time: 2020-04-04 07:59
Q: Sat 4-4-2020 I just checked on my order which said it shipped. I checked with USPS tracking my number 9400111699000809960062 It said shipping label created, waiting on item. Please advise. Thank you.
A: Dear Debbie Parro, please don\'t worry, your order is in transite. You will receive it in 6-4 business days.
Kabo Monyena    Time: 2020-04-03 14:20
Q: I want to place orders for myself.So , making an online order is too complicated for me.Can I place an order through a phone call ?
A: Dear Kabo Monyena, sorry, we only sell glasses online.
Breyonna    Time: 2020-04-03 14:05
Q: How do I use the coupon code I got from spinning the wheel? It's supposed to be BOGO buy one get one free but it's still charging me for the other pair of glasses
A: Dear Breyonna, we would like to tell you that all coupons can\'t be used to discounted glasses. So please don\'t choose discounted glasses.
Amy rebecca Wright    Time: 2020-04-03 08:36
Q: what is pd? i dont have it on my prescription
A: Dear Amy rebecca Wright,The PD is very important to your vision. We need to make the lenses according to your PD. If you don\'t know your PD, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler.Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Pupillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.
Amy rebecca Wright    Time: 2020-04-03 08:25
Q: do u take vsp insurance or give some kind of discount for having insurance
A: Dear Amy rebecca Wright, we don\'t take insurance. We are having promotion on our website now.
bessiecousin    Time: 2020-04-03 07:00
Q: i forgot to pick a other pair with my BOGO
A: Dear bessie cousin, do you need us to cancel the order for you ? Or we can offer you a $15 coupon for your next order. Would you please tell us if you can accept this ?
NearldeanWoodson    Time: 2020-04-03 06:10
Q: I have tried om several occasions to order glasses, but I could not. I have requested calls from the company...no response. I would appreciate if I could get a call asap regarding my order. N.W.
A: Dear Nearldean Woodson, We would like to tell you that we accept Visa, Mastercard, JCB and Paypal
AaliyahDunson    Time: 2020-04-02 13:17
Q: On March 30, 2020 I made a purchase for $64.33, then I realized that i didn't delete an item from my order so I canceled this $64.33 order and resubmitted my order, minus the pair of glasses that i did not want, which came to $52.38. The initial $64.33 order showed as canceled online, however the refund has not been issued to my account. If you could assist me with this I would greatly appreciate it. Thank you!
A: Dear Aaliyah Dunson, please don\'t worry, we will refund you $64.33
TaraEvans    Time: 2020-04-02 11:39
Q: My glasses from order #2190903071041. I want to order a replacement frame and I need the 1/2 off code to order.
A: Dear Tara Evans, would you please describe your problem in detail ? We will help you. What\'t wrong with your glasses from order #2190903071041 ?
Diane Price    Time: 2020-04-01 18:09
Q: I order the buy one get one free promotion on 3/31/20 the total amount is $80.80 my debit card was charged an additional $80.80 twice my order number is 82003311216110 please settle this matter thank you
A: Dear Diane Price, please don\'t worry, we will refund you additional $80.80 twice.
Michelle Tager    Time: 2020-04-01 17:44
Q: With Covid19 crisis is there a delay on glasses being shipped?or being made?
A: Dear Michelle Tager, we still make and ship the glasses normally. But if you are eager to receive the glasses, we suggest you choose UPS Express shipping.
Diane Price     Time: 2020-03-31 16:08
Q: I accidentally cancelled order #82003311216110 Hayley and Maryann used bogo41 code I tried to purchase again and the same thing happened and the same message. I want to purchase the glasses with the bogo promotion It would not be fair if you do not honor this please respond to this message as soon as possible.
A: Dear Diane Price, we would like to tell you that your order #82003311216110 is in processing, please don\'t worry, you did get the bogo promotion, we only charged you one pair of glasses.
LindaCasteel    Time: 2020-03-31 12:12
Q: Would like to reorder a pair of glasses order number 819211128 sk2 Order them on September 24 2019 love them broke them please contact me how much paid 13.95
A: Dear Linda Casteel, it is still $13.95. Here is the link of it : https://www.wherelight.com/wl/GetInfo-2126.html
Linda    Time: 2020-03-30 18:15
Q: The Shirley and Hayley show sunglass, can I get clear lenses progressives with those instead.?? Thank you Linda
A: Dear Linda, you can get Hayley with clear lenses progressives, but you can\'t get Shirley with clear lenses progressives.we still operate and ship glasses normally. If you choose standard shipping, it will take 10-20 business days to deliver.
Amanda Jacobs    Time: 2020-03-30 09:19
Q: I bought the Starry glasses in clear with the sun darkening lenses. They literally barely change. I also notice when I look towards the corners of the lens it blurry which my other two pairs I bought do not have that problem. Can I return them? Order #: 82003151419094
A: Dear Amanda Jacobs, Please don\'t worry, we will help you. We would like to tell you that you need to expose the lenses in direct sunlight for several minutes. It doesn\'t change color immediately. Would you please try it ? If it doesn\'t work, please take a video to show us.
ValAyers    Time: 2020-03-29 13:59
Q: Hello...I want to order the VALARIE SN 1536 and the SN 9004 it will not let me enter my PD which is: 62 on my prescription . Please let me know if i can purchase these 2 pair of eyeglasses...Thankyou
A: Dear ValAyers, we suggest you to choose smaller frames on our website. These 2 frames are big, they can\'t fit your small PD. Thank you for your understanding.
Rachel Kuster    Time: 2020-03-29 07:15
Q: I would like to return my glasses I recurved but I didn’t sign up for an account. Where do I return them?
A: Dear Rachel Kuster, Why do you want to return the glasses ? We will help you.
KENDRA Davis     Time: 2020-03-28 15:25
Q: I’d like help on ordering glasses for my mother. She has ADD numbers on her RX. When I pick out frames it states that the ADD will be left out. I don’t know what that means. Please help! Thank you.
A: Dear KENDRA Davis, what type of lenses does your mother want ? Single vision or Progressive ? Would you please take a photo of her Rx and attach it in the email ? We will check it for you.
BrendaWade    Time: 2020-03-28 13:54
Q: It won’t let me put in a PD number. I had 61 the last time I ordered but the magnification was too far apart I’m trying to put in 59 but it won’t except it? Not sure why
A: Dear Brenda Wade, would you please tell us which frame do you want ?
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