Buy Prescription Glasses Online at Affordable Prices

Amanda wager Time: 2020-03-04 01:40

Q: Order Number:82002050027093 2020-02-05 Where is my order?!? Not happy with time frame of receiving the glasses?

A: Dear Amanda Wager,We are so sorry for the delay. Affected by the novel coronavirus in wuhan, China, the Chinese government extended the lunar New Year holiday to prevent the virus from spreading; the transportation and factory are greatly influenced, resulting in a great shortage of optical lenses. Our optometrists said that your glasses should be finished next week, and we will ship them next week. And we will email you a tracking number. We are so sorry for the delay. Thank you for your petience and understanding.

JessicaSheehan Time: 2020-03-03 17:44

Q: do you have polarized sunglasses lenses?

A: Dear Jessica Sheehan, yes, we have. We would like to tell you that you can choose sunglasses frame and choose Polarized lenses.

LindseyJohnson Time: 2020-03-03 13:37

Q: How can I exchange my glasses for another pair? They are slightly too big for my face. Order # 2200204135413

A: Dear Lindsey Johnson, we are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

ArthurJulian Time: 2020-03-03 13:25

Q: Order number 2200303132244. My left PD is 30.0 but it wouldn’t let me select that number, so I just put in the same as my right PD which is 30.5. Will that be ok? Thank you.

A: Dear Arthur Julian, we would like to tell you that we have changed it for you. Please don\'t worry.

estherlaks Time: 2020-03-03 08:48

Q: I confirmed the order for the Ferne glasses. You indicated that I left no prescription. I did put in a prescription. If you do not have it, I will give it to you again. This is taking too long. I am anxious to see the glasses. Thank You. Esther Laks knitter413@nyc.rr.com

A: Dear Esther Laks, we are sorry to tell you that we didn\'t receive your prescription. Would you please send the photo of your prescription to our email address :service@mail-wherelight.com

KateBartoldus Time: 2020-03-03 05:31

Q: Hi, I placed my order for two pairs of glasses on Feb 20. Can you please give me an update on processing/shipping? My order number is 82002200619217 Thanks

A: Dear Kate Bartoldus, we would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400111699000674690774 And the shipping time is 6-14 business days.

morgan Time: 2020-03-02 18:59

Q: 2200209124245-order number i still haven’t received shipping info and it’s been a month, it says my glasses are being processed . i need a solid shipping/delivery date or i will request a refund, this is frankly ridiculous

A: Dear Morgan, we are sorry for the delay. We would like to tell you that we will ship your order out this week. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

CalishaWillingham Time: 2020-03-02 11:58

Q: Can I put my lenses in through my eye doctor?

A: Dear Calisha Willingham, we would like to tell you that you can do this, but some of our frames have special shape. Your doctor maybe can not put the lenses in our frame.We suggest you to discuss with your doctor before you place the order.

ReginaShort Time: 2020-03-01 08:07

Q: Please let me know what do I need to submit for my eyeglasses to changes to sunglasses in the sun.

A: Dear Regina Short, we would like to tell you that you can choose photochromic grey or photochromic brown in the lens tint, if you want to order transition lenses.

JessicaSheehan Time: 2020-02-29 19:47

Q: I was not able to apply my 30% off coupon.

A: Dear Jessica Sheehan, we would like to tell you that if you want to use the 30% off coupon, you cannot choose discounted frame. One discount can only be used in one order.

Folashade Time: 2020-02-29 11:09

Q: Can I have XL of all the frames that I choose

A: Dear Fola Shade, do you mean that you want the big size frame ? We are sorry to tell you that the size of the frame can not be changed.

m Time: 2020-02-29 07:33

Q: i’m waiting on my order still (almost a full month since i placed my order) and haven’t received shipping info or anything. i really need thee glasses and i’m all tired of waiting g

A: Dear customer, we are sorry for the delay. Would you please tell us your order number first?

Gertrude Nwadialor Time: 2020-02-29 07:02

Q: I have ordered the wrong glasses, how do I return it so I can order the right one. No prescription in glasses

A: Dear Gertrude Nwadialor, we are sorry to hear that, please don\'t worry. We will try our best to help you. Would you please tell us which one is wrong ?

Kelsie Reyes Time: 2020-02-28 16:19

Q: I just click the cancel button of my or the instead of paying it, I just re make the order but the price ist the same price as first.

A: Dear Kelsie Reyes, what can we do for you ?

TaraKirkland Time: 2020-02-28 13:18

Q: I hit the little icon that says down to $4.95 but when you place order it's not showing up that price

A: Dear Tara Kirkland, we are sorry to tell you that the frame which the price is $4.95 is out of stock.

JosephMackie Time: 2020-02-28 12:41

Q: I order and paid for my glasses over 1 month ago and have yet to receive them. What is taking so long and I have not even received an email apologizing or offering any compensation for the delay. This is extremely ridiculous and I am dissatisfied with this process.

A: Dear Joseph Mackie, we are sorry for the delay. We would like to tell you that we have shipped your order out. But we are sorry to tell you that we don\'t have the tracking number now. When the package arrives in the USA, the post office will offer us the tracking number. Then we will email you the tracking number.

Kauanoe Time: 2020-02-28 10:15

Q: Hello! I was referred to this site from a friend for my sons eye glasses, but I'm having a bit of trouble finding the right size or where to input his prescription. Any guidance would be much appreciated, thank you! Ka'uanoe

A: Dear Kauanoe, we would like to tell you that you can measure the size of the previous frame. And you can compare the size of the previous frame and the size of the frame which is on our website. We would like to tell you that you can the size of the frame in the frame details.

KathleenODonnellWalker Time: 2020-02-27 20:23

Q: Could you please confirm that my recent order of Mate the purple frame is progressive? Pasted my request below... Multifocal Lens : Free Form (Mid-High Index 1.55) Anti-Scratch & UV Color Tint:No Tint SPH CYL Axis ADD Right(OD) 0.00 0.00 2.50 Left(OS) 0.00 0.00 2.50 PD 59.5 R PD L PD P(OD) P(OS) BD(OD) BD(OS) Prism

A: Dear Kathleen O Donnell Walker, yes, we would like to tell you that your purple frame was processed with progressive. Please don\'t worry.

Diane McMacken Time: 2020-02-27 18:15

Q: What glasses are $4.95?

A: Dear Diane McMacken, we are sorry to tell you that the frame which the price is $4.95 is out of stock.

Diane McMacken Time: 2020-02-27 18:13

Q: Do you have a sample and cost with a tinted lens?

A: Dear Diane McMacken, would you please tell us which tint you want to see ? And we would like to tell you that there is a charge for tinted lenses.

Autumn Wido Time: 2020-02-26 21:41

Q: It says to contact you guys if I havnt received my order in 6-14 days and it’s been 7 days and no shipping detail updates or anything. Was wondering where my order was??

A: Dear Autumn Wido, We would like to tell you that we have shipped your order, but the tracking has not been updated. Tracking is not updated because your package is still in transit. And the tracking will be updated by local USPS office when your package arrives at next facility.

m Time: 2020-02-26 18:38

Q: how long does shipping typically take to the us once the glasses have been mailed ?

A: Dear M, we would like to tell you that it usually takes 6-14 business days.

Sheleen frank Time: 2020-02-26 17:01

Q: I’ve been trying to contact through email no luck. I have 3 pair of glasses that all broke without me doing any harm to them at all. 2of the glasses are the same. I am upset and would like refunds towards new glasses.

A: Dear Sheleen Frank, we are sorry to hear that, please don\'t worry. We will try our best to help you. But we have checked your order and we only find the order#82001041328583. Do you have other other order ? Would you please tell us the order number ? And in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Emily Time: 2020-02-26 13:31

Q: Inquiring about the status of order # 2200213114944,glasses that I ordered for my daughter?

A: Dear Emily, we would like to tell you that we have shipped this order out and we checked the tracking information. It shows that your item was delivered in or at the mailbox at 5:01 pm on February 25, 2020 in HAMPTON, VA 23666. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400115902368877321727

Raven Burgan Time: 2020-02-26 09:59

Q: Hello I placed my order a couple weeks ago and payed almost $19 for express shipping and still have not received, nor gotten any updates..

A: Dear Raven Burgan, we are sorry for the delay. We would like to tell you that the shipping time is 3-5 business days. And you choose a pair of sunglasses, so the processing time is 7-10 business days. We would like tell you that we will ship your order out next week.When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

GlicedTorres Time: 2020-02-26 05:23

Q: I need help uploading my prescription. Is giving me an error based on the information I have on my prescription. On OD on the CYL column has sph and I was not able to find that in the options. Also, on OD I have nothing in that column but On the OS I have 180. When I try to enter it it tells me that I have to put something on the other one. Help please!!!!

A: Dear Gliced Torres, would you please take a photo of your original prescription and attach it in the email ?

ElkaGrace Time: 2020-02-26 00:51

Q: Hi, just checking if you ship to South Africa? Thank you Elka

A: Dear Elka Grace, we would like to tell you that we can ship to South Africa.

Morgan Everly Time: 2020-02-25 16:38

Q: order 2200209124245, ordered on february second, still have not received any updates or shipping? where is my order ??

A: Dear Morgan Everly, We are so sorry for the delay. Affected by the novel coronavirus in wuhan, China, the Chinese government extended the lunar New Year holiday to prevent the virus from spreading; the transportation and factory are greatly influenced, resulting in a great shortage of optical lenses. Our optometrists said that your glasses should be finished next week, and we will ship them next week at the latest. And we will email you a tracking number. We are so sorry for the delay. Thank you for your petience and understanding.

Devyn Time: 2020-02-25 10:18

Q: Hello! My order has shipped but I noticed the tracking information will start once my order reaches the US. Do you have tracking for once the shipment is first sent out in China? 9400115902368877328023

A: Dear Devyn, We would like to tell you that we have shipped your order, but the tracking has not been updated. Tracking is not updated because your package is still in transit. And the tracking will be updated when your package arrives at next facility. The tracking will be updated within this week, please don\'t worry.

Erinwalsh Time: 2020-02-25 07:20

Q: I had pun your wheel and got 20 off and that was not taken off my order. PLease refund as I am a FREQUENT shopper as you can clearly see!

A: Dear Erinwalsh, we have checked your order and we are sorry to tell you that you have used the discount of 50off in your order. One order can only use one discount.

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