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JammieChandler Time: 2020-03-13 18:55

Q: When will I recieve my orders?

A: Dear Jammie Chandler, would you please tell us your order number ? We will check it for you.

WendyTitchenell Time: 2020-03-13 16:13

Q: I just received my order of 3 pairs of glasses. All 3pairs have lined bifocals that are way to high and in my normal line of sight ( 1 pair the left line is not even straight and the other 2 pairs the left and right lines are not at the same level) tried to wear a couple of them but are giving me headaches because the bifocals are in my normal vision sight. I love all the frames but they are no use to me if I can't wear them. Order # 2200301083801

A: Dear Wendy Titchenell, please don\'t worry, we will help you. Would you please wearing 3 pairs of glasses and take some photos ? We need to check the position of glasses when you wearing them.

Elisabeth Time: 2020-03-13 15:05

Q: Hello. Is the metal in the Purple Moana frames gold or silver? Thanks.

A: Dear Elisabeth, it is gold.

Jess Time: 2020-03-12 19:11

Q: Where do the glasses come from? Country?

A: Dear Jess, we would like to tell you that our factory is located in China.

JessicaSheehan Time: 2020-03-12 16:28

Q: Hello. I have left several messages about my order and have not received any calls or emails. I needed to change my order and tried to cancel it as well, to make the changes needed. Please contact me!!

A: Dear Jessica Sheehan, we have sent the email to you. Would you please check your email ?

VanessaOyola Time: 2020-03-12 15:11

Q: Just placed an order on 3-1-2020...would love to know when will it ship?

A: Dear Vanessa Oyola, we would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400111899223370982310

Rachel Time: 2020-03-12 12:54

Q: My package says that it shipped two days ago but I haven't received a tracking number. Ive been waiting for 20 days.

A: Dear Rachel， we would like to tell you that we have shipped your order out. But we are sorry to tell you that we don\'t have the tracking number now. When the package arrives in the USA, the post office will offer us the tracking number. Then we will email you the tracking number.

Tania Marin Time: 2020-03-12 11:28

Q: I ordered a pair of glasses about two weeks ago but I never got an email confirmation and there’s no way for me to track and see if it has even been shipped! All I have is a text confirming the order and the transaction on my chase account. What can I do or who can I talk to?

A: Dear Tania Marin, do you mean the order#82002271629316 ? We would like to tell you that we have shipped this order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400115902368877335564

mirandagohlke Time: 2020-03-12 09:34

Q: Hi! I would really like some red tinted glasses and I was wondering which glasses tint is the richest red? Is it the Rudy Wine or Tomato Red?

A: Dear mirandagohlke, we would like to tell you that the Rudy Wine is the richest red. But Rudy Wine is gradient color.

Kimberly Hunsucker Time: 2020-03-12 06:04

Q: I want to know if my glasses are coming and the payment went through

A: Dear Kimberly Hunsucker, We have checked it for you and would like to tell you that your order is still being processed now but we have rushed it for you, we will ship the glasses to you soon. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

Stephanie Time: 2020-03-11 12:41

Q: I placed an order for 3 pairs of glasses on 2-10-20. So far, no email with shipping info. When I try to view my order, there is no order number or other information listed. I have the frame names/numbers/prices from PayPal & their transaction number, but, no order number to refer back to. I saw on many of the other comments that you need the order number to research it and respond -can't GIVE you the order number, when I never GOT one!

A: Dear Stephanie, would you please offer us the transaction number in paypal ? We will check it for you. Please don\'t worry.

BrittanyFields Time: 2020-03-11 12:22

Q: Hi I'm just wondering if you guys have any glasses that will fit my daughters prescription Right eye Sp +9.50. Cy +2.00. Ax 095 Left eye Sp +11.25. Cy +1.75 ax 095

A: Dear Brittany Fields, would you please take a photo of the prescription and attach it in the picture ?

MeganSimpson Time: 2020-03-11 10:08

Q: When ordering glasses, the website (both mobile and desktop) will not allow me to add the pupilary distance value. The click down menu is shaded out. Please help.

A: Dear Megan Simpson, we are sorry to tell you that if you can not choose your PD, we suggest you to choose other smaller PD.

RachelGarza Time: 2020-03-11 10:08

Q: Hello, where can I get status of my order ?

A: Dear Rachel Garza, we would like to tell you that we will ship your order out this week. Please don\'t worry.

Holly Chambers Time: 2020-03-11 07:44

Q: I purchased glasses from you in November 2019- I bought 2 pairs. One of the pairs the frames completely broke and are unwearable. They were not dropped- I just picked them up and they were broken. Please advise on your repair or exchange policy.

A: Dear Holly Chambers, We are sorry to hear that, please don\'t worry. We will try our best to help you. but in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Joanne Doherty Time: 2020-03-11 05:57

Q: Hi, at the bottom if the page it says glasses down to ?4.95, how come when I click on it the frames are not that price? Also I am a new customer. Thanks jo.

A: Dear Joanne Doherty, we are sorry to tell you that the item which the price is 4.95 is out of stock. We are sorry for the inconvenience brought to you.

ShantaCook Time: 2020-03-10 20:34

Q: Order number 82001071115022... its the floral Lacy glasses. They have a chip at the bottom of my glass where a piece of the frame is missing and I wanted to know is there anything that can be done about it

A: Dear Shanta Cook, We are sorry to hear that, please don\'t worry. We will try our best to help you. but in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

CynthiaGudino Time: 2020-03-10 14:26

Q: hi , i placed an order but have not received my shipping yet. how can i see if my order has shipped?- cytnhia

A: Dear Cynthia Gudino, we would like to tell you that we have shipped your order out. We are sorry to tell you that we don\'t have the tracking number now. When the package arrives in the USA, the post office will offer us the tracking number. Then we will email you the tracking number.

ChelseaSerfass Time: 2020-03-09 14:53

Q: Do you do transition glasses?

A: Dear Chelsea Serfass, we would like to tell you that you can choose photochromic grey or photochromic brown in the lens tint, if you want to order transition lenses.

Maeve Time: 2020-03-08 20:00

Q: Hi, do your dark, non-prescription lenses have UV protection? Specifically, in the Yadejah black/gold combination?

A: Dear Maeve, we are sorry to tell you that you can choose polarized lenses, if you want to have UV protection.

Katie Time: 2020-03-08 10:46

Q: I have an astigmatism which option do I need to select?

A: Dear Katie, we would like to tell you that you can fill your astigmatism in the cyl.

Deseri Hernandez Time: 2020-03-07 09:15

Q: Hello I ordered my glasses weeks ago and still haven't not received them what can I do?

A: Dear Deseri Hernandez, would you please tell us your order number ? We will check it for you.

Nam Time: 2020-03-07 06:43

Q: Where does the glasses come from?

A: Dear Nam, we would like to tell you that our factory is located in China.

Jessica Wilson Time: 2020-03-07 05:04

Q: Hi, do you offer transition lenses?

A: Dear Jessica Wilson, we would like to tell you that you can choose photochromic grey or photochromic brown in the lens tint, if you want to order transition lenses.

Lily Time: 2020-03-06 23:45

Q: I’ve emailed you several weeks ago and received no answer. I’m interested in a few eyeglasses but my PD is 58 and found nothing on your website that accommodates that, only 60+. Please help me understand if this can be changed, or if I need to look elsewhere for eyeglasses.

A: Dear Lily, we would like to tell you that you can choose the frame in the small size frame.

AcquanitaHarris Time: 2020-03-06 07:51

Q: when I try to put in my Pupillary Distance which is 60.0 it want let me put it in. It's in the grey as if I can't use those numbers. HELP!!!

A: Dear Acquanita Harris, We are sorry to tell you that if your sph is positive, the minimum PD of the frame which is marked on our website should be added 5. So you need to choose the minimum PD which is marked on our website is 57. Please choose other smaller frame. Thanks for your patience.

CarolWeisman Time: 2020-03-05 12:17

Q: I want readers at 2.75. How do I denote that?

A: Dear Carol Weisman, we would like to tell you that you can choose single vision reading lenses and fill +2.75 in the sph.If you don\'t know your PD, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler.Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Pupillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.

LenaPurifoy Time: 2020-03-04 07:20

Q: I cannot confirm that my order is correct. Please change status to confirm.

A: Dear Lena Purifoy, we would like to tell you that you can log in your account and find your order. If there is something incorrect, please contact us as soon as possible.

Stephanie Alexander Time: 2020-03-04 04:36

Q: I ordered the Madonna frame in floral for my daughter and I want to order it for myself but can't find it in the floral. Is it still available?

A: Dear Stephanie Alexander, we are sorry to tell you that the frame in this color is discontinued.

amylewandowski Time: 2020-03-04 04:33

Q: I cancelled order # 2200227113533 on 02-27-2020. I paid with paypal. When can I expect the refund?

A: Dear Amy Lewandowski, we would like to tell you that you will receive your refund tomorrow.

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