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Vanessa Time: 2020-02-25 06:30

Q: Still trying to figure out what is happening with my order. I am not understand the sent email with no real response. Please give me an update asap for order ending in #60634, thank you.

A: Dear Vanessa,We are so sorry for the delay. Affected by the novel coronavirus in wuhan, China, the Chinese government extended the lunar New Year holiday to prevent the virus from spreading; the transportation and factory are greatly influenced, resulting in a great shortage of optical lenses. Our optometrists said that your glasses should be finished next week, and we will ship them next week at the latest. And we will email you a tracking number. We are so sorry for the delay. Thank you for your petience and understanding.

CrystalSilvas Time: 2020-02-24 08:17

Q: Order number 82002240757333 just wanted to confirm that my PD is not 32 for left and right Its 31 for Left and Right was not able to choose that option Thank You.

A: Dear Crystal Silvas, we would like to tell you that we have changed your PD to 31 for Left and Right. Please don\'t worry.

Taqunia Cotton Time: 2020-02-24 07:05

Q: Trying to figure out why order 82002072037457 is still processing? As of today. When will I receive my order its been since Feb 7

A: Dear Taqunia Cotton, we are sorry for the delay. We would like to tell you that we will ship your order out today. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

MelindaClift Time: 2020-02-21 17:46

Q: is it safe to receive orders from china , and if so what is the process

A: Dear Melinda Clift,The main epidemic situation is only in Wuhan, which is under control. The government is actively taking many measures to deal with it. Other cities have little impact. So we would like to tell you that it is safe.

Devyn Time: 2020-02-21 10:35

Q: Hello! I just wanted to check the status of order 2200210080652. Is it complete yet?

A: Dear Devyn, we are sorry for the delay. We would like to tell you that we will ship your order out next week.When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

SUSAN Time: 2020-02-20 15:41

Q: MY PROGRESSIVE RX HAS THE OD CYLINDER AS SPH BUT THAT IS NOT AN OPTION ? SUSAN COPEN IS MY REAL NAME !!!!!!!!!1

A: Dear SUSAN, we would like to tell you that it means none. You can choose none.

MarcelleCotton Time: 2020-02-20 14:45

Q: Which frames have 140 arms, all the large I saw were under 140

A: Dear Marcelle Cotton, here is the link of the frame# SALLY : https://www.wherelight.com/wl/GetInfo-2202.html?from=list Here is the link of the frame# HANA : https://www.wherelight.com/wl/GetInfo-1904.html?from=list Here is the link of the frame#PRISCILLA :https://www.wherelight.com/wl/GetInfo-2108.html?from=list

Stephanie Davis Time: 2020-02-20 10:53

Q: What is the status of Order #82002111838598

A: Dear Stephanie Davis, we have checked it for you and would like to tell you that your order is still being processed now but we have rushed it for you, we will ship the glasses to you soon. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

JessicaLancaster Time: 2020-02-20 04:20

Q: Good day, Checking on the status of order 82001191534167 - has it been shipped yet?

A: Dear Jessica Lancaster, we would like to tell you that we will ship your order out today. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

RosettaEddy Time: 2020-02-19 14:12

Q: Not sure about whether to get small or medium frames. Is it by measuring the circumference of my head? Thank you!

A: Dear Rosetta Eddy, we would like to tell you that you can measure the size of your previous frame and compare the size of your previous frame with the size of the frame on our website.

LisaLitchfield Time: 2020-02-19 08:42

Q: Checking to confirm that my order (2200205070738) has been shipped possibly on 02/13/2020. Is there a tracking number?

A: Dear Lisa Litchfield, we would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400110200882237354698

MariaHaye Time: 2020-02-19 03:50

Q: I am trying to place an order and keep getting charged an additional $9.95 for prescription strength. This has never happened before and I have a very low prescription. Only .25

A: Dear Maria Haye, would you please take a screenshot of it? We will check it for you.

TINAMEREDITH Time: 2020-02-19 00:01

Q: 2200122090320 placed order for the frame only on Jan 22, it has been a month now and I still have not received my frame only order: Please give me a shipping date. Thank you

A: Dear TINA MEREDITH, we are sorry for the delay. We will ship your order out next week. Please don\'t worry. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

CherylStroble Time: 2020-02-18 14:38

Q: Can you get the blue blocker with the progressive no-line bi-focal

A: Dear Cheryl Stroble, we would like to tell you that you can choose progressive lenses and leave a note in the additional Note. You can tell us that you want to add blue blocker. We will add it for you.

TangulaRobinson Time: 2020-02-18 11:58

Q: why can't i use the 20% off for first order

A: Dear Tangula Robinson, we found that your have used a discount in your order. We would like to tell you that one discount can only be used in one order.

BrunyCaro Time: 2020-02-18 11:16

Q: I want to know the status of my orders of Glasses ??

A: Dear Bruny Caro, we have checked it for you and would like to tell you that your order is still being processed now but we have rushed it for you, we will ship the glasses to you soon. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

TakeishaArchbald Time: 2020-02-18 10:18

Q: Hello! I am just wondering when I should expect my shipment? I placed the order on January 31st.

A: Dear Takeisha Archbald, we would like to tell you that your order is completed. And we will ship your order out as soon as possible.When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

Cat Miller Time: 2020-02-17 10:26

Q: Can I order just the frames without the prescription??

A: Dear Cat Miller, we would like to tell you that you can choose \"frame only\".

Michelle Testa Time: 2020-02-13 21:06

Q: Hello! I was just looking at your great selection of sunglasses. Are any of them available for bifocals? If so which frames and what would the price points be? Thank you!

A: Dear Michelle Testa, we are sorry to tell you that our sunglasses are available for bifocals.

JosephMackie Time: 2020-02-13 12:04

Q: Hello, I am writing to inquire about the status of the my recent order. I understand shipping is complicated because of the coronavirus however are you able to give some insight when they may be shipped.

A: Dear Joseph Mackie, we would like to tell you that we will ship your order out after 10-25 days. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

Renee Time: 2020-02-13 04:50

Q: Hello thank you for your quick reply. . However it doesn’t give me a choice between high or mid high for the lens. It just says “single vision premium 1.61 free”. thats the one I pick and then it add $14.95. I took a screen shot but it doesn’t let me attach to this.

A: Dear Renee, we would like to tell you that you can choose single vision lenses first.

DalilaRodriguez Time: 2020-02-13 03:54

Q: I WANT TO KNOW THAT YOU HAVE PASSED WITH MY NUMBER ORDER 2200121075737 THAT WAS ECHO ON JANUARY 21, 2020 FOR THE AMOUNT OF $52.37 WHICH YOU ALREADY CHARGE AND I HAVE NOT RECEIVED MY LENSES. PLEASE NEED THEM BUT THEY WILL SEND YOU TO RETURN MY MONEY AS SOON AS POSSIBLE TO MY CARD THANK YOU. I LOOK FOR YOU IN THIS WEEK BUT YOU WILL TAKE LEGAL ACTION TO WHICH YOU DO NOT WANT. Thank you

A: Dear DALILA RODRIGUEZ, About the order#2200121075737, we are sorry to tell you that it is being processed. We are sorry for the delay. Due to recent delays in international cargo flights, we need to ship your order 15-30 days later. We are so sorry for the inconvenience, if you can\'t accept this, we can refund you immediately. Would you please tell us you decision ?

Beatriz Gisselle Rodriguez Time: 2020-02-12 22:16

Q: Hi my order number is 82001212234524 and yet I haven’t received my glasses . When would I be able to track my number ? Cause I keep looking it up and nothing shows up ? If I don’t get my glasses soon can I just get a refund? Thanks

A: Dear Beatriz Gisselle Rodriguez, We need to confirm your prescription and pupilary distance. Would you please take a photo of your original prescription which contains PD value and attach it in the email? We will check it for you. If there is no PD in the prescription, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler.Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Pupillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.

ReneeWallace Time: 2020-02-12 16:26

Q: I wanted to order the Gigi frames and it says they cost $22.95 I picked all the free options for the lease type with no tint and standard coating. All said free. But then when I went to pay the price when up to $37.90 because it says my lens total is $14.95? How can that be if I choose the free lenses? Please advise because I want to purchases a couple of pairs but don’t understand the why the lens price is $14.95 when I picked the free lens option?

A: Dear Renee Wallace, do you choose the High Index 1.61 ? If you choose this, the price of the lens is $14.95. You need to choose Mid-High Index 1.55.

Renee Time: 2020-02-12 15:58

Q: My PD is 59 but the glass I want only come with a minimum of 60. Can I order them anyway since it’s very close ?

A: Dear We would like to tell you that you can choose 70 as your PD. Then you can leave a note in the Additional Note and tell us your correct PD. We will change it for you.

TrishW Time: 2020-02-12 10:21

Q: Hello, Can these be made with progressive lenses? ANNE SN: 7352

A: Dear Trish W, we would like to tell you that this frame can be made with progressive lenses. But we don\'t suggest you to choose this frame. Because The radians of the frame#7352 is too curve.You might feel uncomfortable when you wear the eyeglasses.

JuliePederson Time: 2020-02-12 09:11

Q: I need the address to where a pair of glasses? can't find on website.

A: Dear Julie Pederson, would you please take a photo of the frame ?

Whitney Pinney Time: 2020-02-12 07:37

Q: I ordered glasses and Feb 3 got an email that my order is dispatched to process and that's the last I heard. How long until I get the glasses?

A: Dear Whitney Pinney, we would like to tell you that your order is being processed. We will ship your order out as soon as possible.

JoyHarrison Time: 2020-02-12 03:39

Q: Re order 2200103065224; I received email stating the order had been shipped on 2020-01-16. I can't access tracking. I am concerned as to wher my order might be.

A: Dear Joy Harrison, we would like to tell you that you can click this link, then fill the tracking number : CNDFY2200103065224

MariaBetancourt Time: 2020-02-11 19:51

Q: hey I need to know what size frame. Medium / Large??? It said Middle on a previous order. How do I know what to choose? Its not part of the prescription

A: Dear Maria Betancourt, we suggest you to measure the size of your previous frame, then you can check the frame details on our website.

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