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Devyn Time: 2020-02-11 12:57

Q: I need the glasses by the end of March so hopefully you guys can make that happen so yes please continue with my order 2200210080652

A: Dear Devyn, we will try our best to make sure that you will receive your package by the end of March.

Kay Time: 2020-02-10 22:11

Q: I am wondering if you sell readers. 250 power Thanks Kay

A: Dear Kay, we would like to tell you that you can choose single vision reading lenses and fill your +2.50 in sph. If you don\'t know your PD, You have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler.Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Pupillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.

Jacqueline Vancini Time: 2020-02-10 16:00

Q: Hi my order number is 81912221806078 received my glasses a while ago but they came broken you guys said you would make me a new pair but I haven't heard back from you guys in any of my emails I was wondering how long it's going to take or if I can have store credit towards another pair

A: Dear Jacqueline Vancini, we are sorry to tell you that Due to recent delays in international cargo flights, we need to ship your order 25-30 days later. We are so sorry for the inconvenience.

Tim Time: 2020-02-10 15:34

Q: I placed an order and had to cancel quickly after due to an error. Currently the order is sitting at cancelled but I have been billed and not received a refund. Can someone check that the order will be refunded and when I can expect the refund? Order ID: 2200209113246

A: Dear Tim, please don\'t worry. We will refund the money to you. Please don\'t worry.

devyngoodwyn Time: 2020-02-10 08:14

Q: I just placed this order 2200210080652. When do you think it will be ready to ship?

A: Dear Devyn Goodwyn, Due to recent delays in international cargo flights, we need to ship your order 25-30 days later. We are so sorry for the inconvenience, if you can\'t accept this, we can refund you immediately. Would you please tell us you decision ?

devyngoodwyn Time: 2020-02-10 08:14

Q: Can you please refund me for order 2200210072912? I made a change to my order and reordered. Thank you

A: Dear Devyn Goodwyn, ok, we will cancel the order for you and will refund you the money.

Stephanie Time: 2020-02-09 10:54

Q: I have a high prescription and need 1.74 index lenses. When I enter my lens information, the site is automatically suggesting I get 1.61 index. This would be too heavy with too much distortion for me and I see no option to select a higher index.

A: Dear Stephanie, would you please take a screenshot of it ? We will check it for you.

Dev Time: 2020-02-08 16:12

Q: I was a little confused in your response to Renee. My pd is 61 and the frame I want has a minimum pd of 71. What did you mean when you said the pd should be added 5? Also confused when you said she should choose the minimum pd offered on the website. My pd is 61 what should I choose?

A: Dear Dev, we would like to tell you that if the sph is positive, we need to make the eyeglasses with far-sighted lens. The diameter of the far-sighted lens we used is smaller than the short-sighted lens. So if your sph is positive, the minimum PD of the frame which is marked on our website should be added 5. So you need to choose the minimum PD which is marked on our website is 57. Please choose other smaller frame. Thanks for your patience.

Olu Time: 2020-02-08 12:44

Q: I only need prescription in the left lens. I am blind in the right. Am I able to get prescription in the left only. It won't allow me to do so.

A: Dear Olu, we would like to tell you that you can fill none in sph of your right eyes.

Renee Time: 2020-02-07 15:03

Q: My PD is 62 and the range for the Deborah glasses that I want range from 60-80. Why will it not be allow me to purchase them?

A: Dear Renee,We are sorry to tell you that if your sph is positive, the minimum PD of the frame which is marked on our website should be added 5. So you need to choose the minimum PD which is marked on our website is 57. Please choose other smaller frame. Thanks for your patience.

KaleighBrown Time: 2020-02-07 11:36

Q: A while back you guys had a pair of glasses that had a leopard on the top of them. Do you still have them?

A: Dear Kaleigh Brown, we are sorry to tell you that this frame is discontinued.

kimberleyziglar Time: 2020-02-07 11:22

Q: I see that there is a 3 month guarentee last month I had to buy a new pair due to the frames causing issues to my ears from the metal being poor quality and is breaking down

A: Dear Kimberley Ziglar, we are sorry to hear that, please don\'t worry. We will try our best to help you. but in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

L Time: 2020-02-06 23:14

Q: 82002061129338 is my order number. I have ordered Damaris in clear is it possible to change this to Kacie in clear instead please? I wasn't aware there was a different shape and I prefer the Kacie. Thank you.

A: Dear Levi Hetherington-Scott, please don\'t worry. We have made changes to the frame.

TINAMEREDITH Time: 2020-02-06 04:30

Q: 2200122090320 Order place on Jan 22 and was for frames only. Been 2 weeks Will I get my order soon?

A: Dear TINA MEREDITH, we We are so sorry for the delay. Due to recent delays in international cargo flights, we need to ship your order 15-30 days later. We are so sorry for the inconvenience, if you can\'t accept this, we can refund you immediately. Would you please tell us you decision ?

Melissa Time: 2020-02-05 05:39

Q: Can I use my HSA account to purchase prescription glasses from this company?

A: Dear Melissa, we are sorry to tell you that we don\'t support HSA card.

Yulia Time: 2020-02-03 23:11

Q: My pd is none and it won't process my order.

A: Dear Yulia, If there is no PD in the prescription, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler.Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Pupillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.

Shayla clark Time: 2020-02-03 04:14

Q: Hello is your shipping super delayed? I really need glasses but a lot of companies are delaying til mid February

A: Dear Shayla clark, we are sorry to tell you that we have a Lunar New Year Hoilday. So our factory is on a vacation. We need to make the eyeglasses after our vacation.

marquitanorman Time: 2020-01-31 09:23

Q: hello I keep choosing frames that say my pd is too small I don't understand is there anyway I can use the frame example SKU 5701 PAULA? Thank you

A: Dear Marquita Norman, we are sorry to tell you that the shape of this frame is very big. If you can not choose your PD, we can not process this frame with you PD. please choose other smaller frame.

MariaBetancourt Time: 2020-01-30 22:18

Q: help me look at axis.... my last rx to the new one looks way off. Can you help figure it out why I have two very different rx and if axis is important and why?

A: Dear Maria Betancourt, would you please take a photo of your original prescription and attach it in the email ? We will check it for you.

Kristen Time: 2020-01-30 20:22

Q: Hello I wanted to check on my order. But wasn’t sure if you were still operating due to the New Year? I didn’t receive any emails to say there would be a delay on services. Just wanted some clarification. Thanks

A: Dear Kristen, would you please tell us your order number first ?

christinagarcia Time: 2020-01-30 05:51

Q: hello i want to return my glasses i put in wrong prescription

A: Dear Christina Garcia, we are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

MiriamPeguero Time: 2020-01-29 18:03

Q: My order ship but now it saying returning to sender . What should I do now?

A: Dear Miriam Peguero, please don\'t worry. Would you please tell us your order number ?

Jack Wolk Time: 2020-01-28 22:55

Q: I want to order non prescription polarized brown lenses with tortoise shell Jasmine frames. I’m not able to complete the order, please help

A: Dear Jack Wolk, we would like to tell you that you can fill zero in the sph.

Jennifer Lanners Time: 2020-01-28 20:14

Q: I just selected a free option for single vision lenses, it was listed as 1.61 premium and labeled free, but when I go to check out, the lens cost says premium 14.95. How do I fix this?

A: Dear Jennifer Lanners, would you plesae take a screenshot of it ? We will check it for you.

JennaSzymanski Time: 2020-01-28 13:44

Q: Question. if i calculate out my PD it is at 57.5; however, the glasses i want to get are only allowing me to go as low as 64. why is this?

A: Dear Jenna Szymanski, we would like to tell you that different frame has different size. So the range of the PD which the frame can processed is different. The range of the PD is decided by the size of the frame.

LISAHARRIS Time: 2020-01-28 08:30

Q: Hello this is my first time ordering through here and I tried to complete my order with my credit card and it saying i need to use pay pal and I don't have a pay pal account what do I have to do. This is my second email.

A: Dear LISA HARRIS, we would like to tell you that you can click continue checking out. Then you can choose use credit card.

LISAHARRIS Time: 2020-01-28 07:56

Q: I am trying to place my order and it keeps telling me to use my pay pal account and I don't have a pay pal account so please tell me what I need to do. 434-392-4709

A: Dear LISA HARRIS, we would like to tell you that you can click continue checking out. Then you can choose use credit card.

Audrey Time: 2020-01-28 03:11

Q: Hello there ! I've got a question : this is the first time I need to wear glasses so don't really know what to take. I need what we call "comfort" glasses, for hyperopia (I don't know if it's the right name in English - I'm French btw). My SPH is +0.75 for both eyes. Is it something you can do and which category can I choose if I want to buy one of your glasses (1 vision,....) ? I've got a prescription for that.Many thanks.Have a good day !

A: Dear Audrey, would you please take a photo of your original prescription and attach it in the email ?

IrisCooper Time: 2020-01-27 17:46

Q: Where are my glasses? Why don't you respond? Why is it delayed? Is this how you normally do business? Order Number: 2200107105425 Amount Payable: USD55.85 Address: 1932 Bairsford Dr. , Columbus , OH , US 43232 Phone: 614-394-3716 SHIP BY 1/21/2020? Where are my glasses? This is outrageous!

A: Dear Iris Cooper, we would like to tell you that we have shipped your order out. But we are sorry to tell you that we don\'t have the tracking number now. When the package arrives in the USA, the post office will offer us the tracking number. Then we will email you the tracking number.

SatariZappata Time: 2020-01-27 00:52

Q: Hello. Today I won a $20 off coupon on your Deal Wheel. Am I able to use this coupon along with other discounts? Thank you for your time. Sincerely, S.Z

A: Dear Satari Zappata, we would like to tell you that one order can only use one discount.

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